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Service Department Administrator (m/f/d)

Raith is a medium-sized, steadily growing company with a team-oriented, international corporate culture. We empower the world with reliable nanofabrication solutions and thus help fulfill the immense promise of the nanoscale. We deliver innovative, high-technology instrumentation and exceptional support for industrial, government, and university nanoscale communities around the world, helping them stay at the forefront of device production, research, and development.

Raith America, Inc. operates two New York locations, Islandia and Troy, yet most of our staff are located outside New York and close to our customers. Our growing customer community and our trusted staff retiring motivate the opening of this full-time position.

Your Responsibilities

  • As Service Department Administrator, you will be working closely with Service Management, Field Service and Support Engineers, Finance and Logistics to assist with general Support Center operations, including: database maintenance, quoting, monitoring, reporting and optimization.
  • ERP Database administration for the Raith Service and Support Department:

    • Preparing Service quotations
    • Maintenance Agreement entry and reporting
    • Service Call and Service Order processing
    • Key Performance Indicator (KPI) data verification
    • Creating and monitoring annual maintenance schedules for Customers
    • Generating reports for management
    • Creating/Improving/Modifying ERP templates, as needed

  • Support the planning and scheduling of our Service and Support Engineers
  • Tracking status of limited Maintenance Agreements
  • Assist VP Service and Finance with Service Profitability reporting
  • Provide regular updates to Supervisor

Qualifications

  • Associates or Bachelor’s degree in Business with an interest in technology and data handling
  • Experience with a (field) service department is preferred
  • Proficient with MS Office (especially Office 365, Excel)
  • Experience with ERP Systems
  • Process Optimization – Ability to become an expert on our ERP system and help develop methods to improve efficiency and transparency of information

  • Experience with data analysis and presentation
  • Hands-on mentality with an eye for optimization and process      improvement opportunities
  • Exceptional team working and communication skills

If you would like to explore this career opportunity, please apply by email.

We will only accept applications with a PDF attachment.