Modular Service Contracts

We invite customers to book most kinds of services on request. However we recommend entering a more powerful partnership by taking out a service contract to provide access to additional beneficial services.

Service contracts can cover

  • labor
  • consumables
  • costs for travel and expenses
  • and much more.

All of these are available in packages covering different scopes. Additions like software update packages and maximum response times are optional and only available as part of a service contract. Unlimited access to highly skilled support engineers by phone and e-mail as well as unlimited use of remote service are always included, as is the annual maintenance visit.

Our staff of more than 70 service experts is one of our most important success factors. Ongoing investments in training, tools, and additional resources are a strong pillar of Raith’s company culture.

This contribution is not limited to our main factories in Europe, but also applies to offices and colleagues across all continents. As a result of this dedication, we can see a consistent steady growth in the benefits enjoyed by our contract customers and in their satisfaction levels. We are proud that service contract customers can benefit from this large network of highly skilled service engineers and support centers located in more than 14 locations worldwide – there is always one nearby!

Make the most efficient use of your Raith EBL/FIB machine by setting up a tailor-made service contract. You will find it minimizes administrative hassle and helps to maintain the reliability and stable performance of your operations.

Raith Service Contracts are easily accessible. Budget limits or specific individual requirements are no limitation. You can select between our prefigured service contracts or assemble your own individual configuration. We have designed more than 30 modules covering specific services, which can be individually combined and adjusted to deliver an ideal solution for virtually any need and budget. Raith service engineers and customer care agents are happy to discuss the options and possibilities available to you.

Simply get in touch with us without obligation!

Our preconfigured Base contract covers the minimum requirements for continuous use of your system. It includes unlimited online remote support as well as phone and e-mail support. An annual preventive maintenance visit is already included. Like all our customers with a service contract, Base contract holders are always treated as priority.

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The Premium contract was created for more demanding requirements. With additional services such as unlimited service visits and spare parts coverage as well as inclusion of consumables, it offers freedom from administrative hassle and ensures high uptime.

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The Raith Flex service contract is the ideal solution for most customers. It can be individually adapted to your needs and budget. It always includes high priority treatment, unlimited remote and phone support and an annual preventive maintenance visit. Guaranteed response times, spare parts coverage, service visits, consumables coverage, software coverage, and many more can be added.

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Contact Sales

Do you need more information about Raith, the products or services we offer, want to request a demo or have any other question? Get in touch with your local Sales representative.

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Contact Support

Support at Raith is available throughout the instrument lifetime and even starts before installation. Benefit from the free-of-charge application support infrastructure available in all global time zones as well as from our affordable service concepts.

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Download Service brochure

Get more information about Raith Service and the modular service contracts. Download the Service brochure to find out more details about the contract possibilities and the different contract modules.